Exchange Shop Manager

About  

We are looking for a dependable and meticulous Exchange Shop Manager to take ownership of the daily operations at our physical currency exchange shop in Hong Kong. This role is essential to maintaining the integrity and audit-readiness of the business under our Money Service Operator (MSO) license. The ideal candidate will ensure full compliance with all regulatory and internal requirements, oversee the accurate handling of transactions and records, and implement standard operating procedures to support operational excellence. 

Key Responsibilities 

• Open and close the shop and perform daily cash balancing.  

• Display rate management, updating digital or physical display boards to reflect real-time FX rates.  

• Maintain complete and auditable records of all cash transactions and reconciliations.  
• Ensure proper storage and access to all physical and digital documentation for audit readiness. 

• Monitor and enforce Standard Operating Procedures, flagging any non-compliance. 

• Liaise with internal compliance, risk and operational teams on reporting, updates, and shop-specific risk issues. 

• Conduct regular internal checks to confirm process accuracy and recordkeeping integrity. 

• Manage petty cash, client logs, and inventory related to cash handling tools or registers. 

• Support remote management team with status updates, reports, and audit preparation. 

• Maintain clean and clear transactions logs and cash movement trails. 

• Alert central teams of any deviations, fraud risks, or audit requests.  

• Maintain access to any physical vaults/safes for storing cash. 

Ideal Candidate 

• 1–3 years of operations or compliance-related experience, preferably in financial services or retail FX. 
• Excellent attention to detail and recordkeeping discipline. 

• Strong sense of responsibility and integrity in handling cash and confidential data. 

• Cantonese-speaking preferred; English proficiency required. 

Required Qualifications 

• 1–3 years’ experience in operations or compliance within a money service business, financial services, or retail banking environment. 
• Familiarity with HKMA and Customs & Excise Department audit procedures and expectations for physical shop compliance. 

• Experience with cash handling, reconciliation processes, and physical record management. 
• Fluent in Cantonese and English (spoken and written); Mandarin is a plus. 

• Proficient in Microsoft Office (especially Excel) and experience with basic POS or transaction recording systems.