Executive, Claims-A&H

Company : Liberty Insurance

Job Description - Executive, Claims-A&H

Job Summary
The successful candidate will be joining our Claims-Accident & Health Team in Hong Kong office and to assist the Team Manager in medical claims handling, including improving customer experience and cost management.

Job Responsibilities:

Advise policyholders and claimants on medical policy and claims related matters.
Process and adjudicate medical claims in an efficient and effective manner.
Streamline process to increase efficiency.
Assist in ad hoc projects assigned by Team Manager for operation and service improvement.
Provide customer services to the brokers and direct clients on claims related issues.
Ensure each claim is assessed correctly in accordance with policy coverage and within the authority limit given.
Ensure all correspondences and enquiries, including complaints, are managed, and responded to in a timely manner with excellence claim service.

Job Requirements:

Bachelor’s degree plus professional insurance qualifications.
Min. 2 years' medical claims exposure, with experience in handling individual and group claims adjudication is an advantage.
Detail-minded, service-oriented, team player with good communications and interpersonal skills.
Fluent spoken and written Cantonese, Mandarin and English.
PC proficiency in MS Office.

What's Next?
If you believe you can make a positive contribution to the team and want to be part of Liberty’s exciting future, we would love to hear from you! To apply, please send your updated resume to us and we will take it from there. Please note, those who do not make the shortlist might not be contacted.

Why Liberty?
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

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Executive, Claims-A&H

Job Description - Executive, Claims-A&H

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