Facility Officer (REF: ADM/FO)

Established in 1977, ATAL Engineering Group (“ATAL”) is a leading electrical and mechanical (“E&M”) engineering service provider headquartered in Hong Kong, with operations in Macau, Mainland China, the United States and the United Kingdom. Serving a wide spectrum of customers from public and private sectors, ATAL provides multi-disciplinary and comprehensive E&M engineering and technology services in four major segments, including Building Services, Environmental Engineering, Information, Communications and Building Technologies (“ICBT”) and Lifts & Escalators.

At ATAL, we empower our people through our “Supportive and Caring” culture and working environment so that they could develop their competence and well-being at work and beyond.

We invite talents who aspire to open a new and challenging career page and are passionate in developing their career further. For more information, please visit our website

Responsibilities:

• Distribute tasks to site teams and monitor each task through to completion

• Record staff and system fault requests on the helpdesk

• Provide administration support to on-site FM team

• Provide information and take booking from internal staff and external client for reservation of facility/service such as conference room and meeting

• Provide a friendly and professional point of contact for staff for any queries or concerns

• Work closely with FM team to develop and enhance the quality of service and reporting processes

• Liaise with wider team members to ensure the vest resolution, consistent with the contract

Requirements:

• High/advanced diploma in Business Admin/Facility/Property Management/Business Administration or equivalent

• At least 5 years’ solid working experience in Customer Service/ Property / Facility management, preferable in sizable companies

• Experience in customer service, proactive and friendly attitude are preferable

• Good communications and interpersonal skills, able to interact effectively with people at all levels

• Mature, proactive, self-motivated, well-organised and independent working attitude

• Excellent command in both written and spoken English, Cantonese and Mandarin

• Proficient in using MS Office

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