Field Service Supervisor - Operations Department

Responsibilities:

• Prepare and present pest control reports for client and management review.
• Coordinate with other departments on project implementation and monitor progress.
• Respond to complaints and resolve issues to ensure customer satisfaction.
• Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.
• Deliver on-site and classroom training for the team.
• Manage and develop the team to improve performance and meet KPI targets.
• Ensure the team delivers excellent service to all customers.
• Handle ad hoc projects as assigned.

• Higher Diploma or above.
• Minimum 3 years of relevant experience at a supervisory or management level.
• Self-motivated and able to work under pressure with a strong sense of responsibility.
• Detail-oriented, well-organized, and responsive.
• Excellent customer service, interpersonal, and presentation skills.
• Good command of spoken and written English and Chinese.
• Proficiency in MS Office applications.
• Ability to perform outdoor work as required.

Are you interested? Here's what you can expect when you join us:

• Competitive salary package and 13-month salary.
• 6 day work week with flexible working hours.
• Paid public holidays, annual leave, and marital leave.
• Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
• Offer learning & development and Training program.
• Excellent promotion opportunities and company culture.
• Excellent company culture.
• Staff recognition awards.