Front of House Manager

Company Introduction

Changtong is a professional restaurant management company specializing in restaurant operations and management. Our mission is to provide exceptional dining experiences for our customers while ensuring our restaurants operate efficiently and innovate continuously.

Scope of Services

Restaurant Operations: We own a diverse array of restaurants, ranging from fine dining to casual eateries. We are dedicated to offering unique culinary experiences to each customer. Our menus are meticulously crafted, combining local specialties and international elements to meet the needs of various consumers.

Restaurant Management: We offer comprehensive restaurant management services, including staff training, supply chain management, quality control, and customer flow optimization. Our management team possesses rich experience and deep industry knowledge, ensuring each restaurant operates in its best state.

Company Introduction:

We are a leading restaurant management company dedicated to delivering exceptional service and unforgettable dining experiences for our guests. As our business continues to grow, we are seeking a dynamic and experienced Front of House Manager to join our team and help us maintain the highest standards of customer service.

Job Responsibilities:

- Oversee daily operations of the front-of-house, including reception, seating, and customer service.
- Lead and train front-of-house staff to ensure excellent guest experiences.
- Manage staff schedules, ensuring appropriate coverage during peak hours.
- Handle guest complaints and special requests with professionalism and courtesy.
- Collaborate with the kitchen and management teams to ensure smooth operation.
- Monitor and maintain cleanliness and aesthetics of the dining area.
- Assist in promoting special events and promotions to enhance revenue.

Job Requirements:

- Bachelor's degree in Hospitality Management, Business Administration, or related fields.
- Minimum of 3 years of experience in a supervisory role in the restaurant industry.
- Strong leadership skills with the ability to motivate and support a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to handle stressful situations and make decisions quickly.
- Proficient in using restaurant management software and Microsoft Office Suite.
- Fluent in English and Cantonese; Mandarin is a plus.

Company Benefits:

- Competitive salary and benefits package.
- Friendly and supportive work environment.
- Opportunities for professional development and career growth.
- Staff discounts at our affiliated restaurants.
- Medical and dental insurance coverage.