Front Office Application Support - Global Buy Side Firm - Hong Kong

My client, a leading financial institution with global offices, are currently seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will play a vital role in supporting and maintaining the performance of key applications used in their hedge fund operations. Your responsibilities will include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services that meet the needs of their traders and analysts.

The role:

• Provide first and second line technical support, responding to user queries and issues in a timely and efficient manner.
• Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
• Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.
• Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
• Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
• Contribute to the development and implementation of support processes, procedures, and best practices to enhance operational efficiency.

What you offer:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
• Strong knowledge of financial applications, trading systems, and market data platforms.
• Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
• Knowledge of Python a big plus
• Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
• Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.

The sell:

• Market leading compensation
• Excellent benefits such as a comprehensive medical plan
• Stable environment coupled with growth opportunities