Front Office Application Support / SRE

The company

Our client is a global financial institution with a strong presence in Hong Kong and across Asia. The business is focused on strengthening its Sales IT platform to deliver a safer, more resilient, and better digital experience for traders and clients.

The team

You will join the Sales IT functional support / SRE team, working closely with Asia Sales desks, platform development teams, and global technology partners. The team supports both regional and global users, with a strong focus on service quality, stability, and continuous improvement.

The position

We are looking for a Sales IT Support / SRE professional to support and enhance critical Sales IT systems in Asia. This role combines first-line support, production monitoring, technical analysis, and DevOps-oriented delivery to improve platform resilience and operational efficiency.

The role & responsibilities

• Provide first-line support and manage direct interactions with internal and external users.
• Work closely with Sales teams in Asia to understand BAU workflows, future needs, features, and SLA expectations.
• Monitor platform stability and performance through proper instrumentation and observability tools.
• Conduct testing and ad hoc analysis to identify bottlenecks, shortfalls, and recurring issues.
• Propose improvements through refactoring, redesigning components, or resizing infrastructure.
• Support or implement changes using the inner-sourcing framework where appropriate.
• Contribute to the safety and efficiency of the CI/CD pipeline.
• Work closely with Asia and global delivery teams to support technical and organizational excellence.
• Use AI-assisted tools such as GitHub Copilot to improve development speed, safety, and delivery quality.

The requirements

• Strong knowledge of financial markets, Global Market business, and related products.
• Good understanding of Sales-Trader and front-to-back workflows.
• Excellent written and oral communication skills, with the ability to produce structured documentation.
• Ability to explain technical concepts clearly to non-technical audiences.
• English is required.
• Experience with C# and/or Python is desirable.
• Experience supporting systems in Windows Server environments, including Windows services, IIS, and Scheduled Tasks.
• Experience supporting UNIX-based systems, including UNIX navigation and reading shell or Perl scripts.
• Strong SQL skills, including query writing, reading Stored Procedures, and basic query optimisation.
• Experience supporting large batch systems, such as Control M.
• Familiarity with monitoring tools such as ITRS Geneos or OMI.
• Experience with cloud platforms such as AWS or Azure is advantageous.
• Basic knowledge of instruments such as Stocks, Indices, Option, Future, and Swap.
• Understanding of P&L and VaR concepts is required.
• Degree in Computer Science preferred.
• Experience in IT development, Support, or SRE within the financial industry.
• Self-motivated, autonomous, a team player, meticulous, rigorous, and able to work under pressure.
• Familiarity with Python, C#, SQL, NoSQL, ELK, Jenkins, Artifactory, Ansible, Docker, Kubernetes, AWS, GitHub Copilot, and Jira.

The contacts

[email protected]