Guest Services Manager (Duty Manager)

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under  The Langham Hotels and Resorts  and  Cordis Hotels and Resorts  brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. 

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong  by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.

Our Vision

Building Great Memories

Major Accolades

2004 - 2024 Caring Company Award

2016 - 2024 Three Michelin Stars – T'ang Court

2021 - 2023 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023 Earth Check Certification Platinum Certificate

2020 The Best of The Best Masterchef – T’ang Court

2020 The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2016 Travel+Leisure Best Top 5 Hotels in Hong Kong

YOUR OPPORTUNITY

Responsibilities

• Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations;
• Handle guest problems and complaints;
• Ensure a smooth and efficient operation of the Front Office and to direct and supervise the department in accordance with the objectives and quality standard of the hotel;
• Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed;
• Ensure the best service is offered at all times, with maximum efficiency and of the highest standards. Responsible to ensure guests receive prompt and courteous services; guest amenities programmes are followed and performed; and that the highest possible level of guest satisfaction is achieved;
• Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take; &
• Perform other duties that management deem necessary.

Qualifications

• Higher diploma or above in education requirement; university graduate is preferable.
• At least 3-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus;
• Sound knowledge in Front Desk operation and system;
• Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments;
• Strong communications skill with mature, take initiative & disciplined traits; &
• Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

To understand more about our people, workplace and the culture, you may watch our latest stories at below:

To apply, please send us your resume with current & expected salary to Director of Human [email redacted, apply via Company website] .

(Personal data collected will be treated in strictest confidence and only for recruitment purposes)