Head of Acquisition and Mortgage Sales

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Head of Acquisition and Mortgage Sales
Reporting to the Head of Retail Distribution, the Head of Acquisition and Mortgage Sales is responsible for (i) leading the in-branch General Banking Officer (GBO) sales channel to drive product and client acquisition through face-to-face activities and related operational support, and (ii) leading mortgage sales strategy and execution through mobile sales and partner channels. The role delivers the financial performance targets by growing new-to-bank and existing customer value, strengthening mortgage market position, and ensuring strong customer outcomes, service standards, operational integrity and regulatory compliance.
We are currently seeking a high caliber professional to join our department as Head of Acquisition and Mortgage Sales.
Principal responsibilities

• Grow mortgage business through clear sales strategy, resource allocation, and strong execution via mobile sales and partner channels (developers/property agencies), supported by effective branch referrals.
• Lead the in-branch GBO sales channel on product and client acquisition, overseeing face-to-face activities and related operational support to deliver the financial performance targets.
• Drive growth in Retail Banking and Wealth Business through cross-sell and acquisition to incoming branch traffic and outreach activities (e.g., New-to-Bank, client upgrade, deposits, mortgages, credit cards, insurance).
• Manage small scale sales & service outlets (e.g., B0 branches, MTR sites) to deliver strong service and operations, and implement plans to capture sales opportunities and optimise cost/income
• Establish close relationship with branded developers, property agencies to facilitate sales development at working level
• Initiate measures to solicit maximum support from product teams and business units in Retail Banking and Wealth to deliver sales, service and operational outcomes
• Build a high-performance, high-care culture across the GBO acquisition and mortgage sales teams.
• Establish and maintain a robust and efficient control environment to ensure good operational, financial and project management and compliance with group policy and procedures

Requirements

• Multi-product complexity across transactional banking, mortgages and wealth; balancing service and sales demands in-branch
• Adapting to changes in economic environment and mortgage market dynamics
• Strong people leadership and ownership to lead high -performing/high-care sales teams, drive business performance and establish strategic business partnerships.
• Strong stakeholder collaboration to build rapport and synergies
• University degree in Finance or related disciplines.
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

RBW

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited