Head of AI and Automation (Major Bank)

We are seeking a forward-thinking, results-driven Head of AI and Automation to spearhead transformative change at one of the leading major banks. In this executive role, you will lead the strategic vision and delivery of Artificial Intelligence and automation initiatives to improve customer experiences, streamline operations, and drive innovation across our Retail Banking and Corporate Banking units.

You will collaborate with key decision-makers, balancing ambition with regulatory compliance to ensure ethical, responsible AI adoption. This role offers a rare opportunity to shape the technological future of our bank, driving efficiency and innovation while staying at the forefront of the financial services industry.

• Define and execute a clear, actionable strategy for integrating AI and automation into the bank's operations and services.
• Position the organization as an industry innovator and a leader in next-generation banking solutions.

• Oversee the development of customer-centric AI tools, such as fraud prevention models, personalized recommendations, and predictive analytics for risk and financial performance.
• Identify and implement practical automation solutions to streamline internal processes, reduce costs, and improve service speed.

• Build and nurture a high-performing team of experts in diverse disciplines such as data science, analytics, and engineering.
• Partner with senior executives to embed AI and automation into organizational priorities and decision-making processes.

• Cultivate relationships with technology vendors, startups, and academic institutions to remain competitive and informed about the latest trends and opportunities.
• Continuously explore new solutions, tools, and partnerships to elevate the bank's capabilities.

• Ensure operational and ethical alignment of AI initiatives with industry standards and regulatory frameworks.
• Advocate for AI accountability and risk management within financial operations to maintain public and stakeholder trust.

• Lead efforts to deliver AI-powered tools and features that directly enhance customer experiences (e.g., automating customer support, enabling greater personalization, and streamlining business workflows).
• Monitor and communicate the business impact of AI/automation initiatives, aligning them with company goals.

• Over 10 years of leadership experience, including significant exposure to creating and scaling AI and automation programs.
• Deep understanding of the financial services industry, with practical experience in optimizing functions within both Retail and Corporate Banking.
• Demonstrated ability to lead AI deployments responsibly, particularly in regulated environments.

• Strong grasp of how AI and automation can solve key business problems, streamline processes, and create value for both the company and its customers.
• Knowledge of tools and platforms that facilitate AI and automation, such as those used for data analysis, fraud detection, customer engagement, or process improvement.
• Familiarity with compliance, industry standards, and ethical guidelines necessary for AI programs in banking.

• Bachelor's degree in Business, Technology, or a related field. Master's degree preferred.

• Proven history of building and managing high-impact teams across multiple disciplines.
• Exceptional communication and interpersonal skills, with the ability to distill complex ideas into actionable insights for leadership teams.
• A champion of diversity, equity, and inclusion practices when hiring and building teams.