Head of Hospitality & Corporate Services - Financial Services

Our client, a leading Financial Services organisation, is seeking a seasoned Head of Hospitality & Corporate Services to lead and transform workplace hospitality, catering, corporate travel, and event services across its Hong Kong offices.
This is a strategic leadership role responsible for delivering a seamless, high-quality workplace experience while ensuring operational efficiency, strong governance, and alignment with corporate standards.

Key Responsibilities
1. Hospitality & Catering Services Management

• Oversee end-to-end catering operations across all Hong Kong offices, ensuring consistent delivery of high-quality food and beverage services
• Define and implement service standards, SOPs, and quality controls aligned with corporate expectations.
• Monitor performance, customer satisfaction, and cost efficiency of catering services
• Drive continuous improvement initiatives, including sustainability and wellness-focused offerings

2. Vendor & Contract Management

• Lead vendor selection, onboarding, and performance management for catering, travel, and related service providers
• Negotiate contracts and SLAs to ensure value for money, service quality, and compliance
• Ensure all vendors meet regulatory, health & safety, and corporate compliance requirements

3. Event & Corporate Hospitality Management

• Oversee planning and execution of internal and external corporate events, including senior leadership engagements and client-facing functions
• Manage budgets, logistics, and vendor coordination for events of varying scale and complexity

4. Corporate Travel Services

• Manage the corporate travel programme, including policy design, supplier management, and traveller experience
• Optimise travel costs while maintaining service quality and employee satisfaction
• Oversee relationships with travel management companies (TMCs), airlines, and hotels
• Ensure compliance with internal travel policies and applicable regulatory requirements

5. Stakeholder Management & Collaboration

• Collaborate with internal stakeholders (e.g., HR, Facilities, Procurement, Finance, Front Office teams) to align services with business needs
• Serve as a key point of contact for senior leadership on hospitality and corporate services matters
• Work closely with regional and global teams to ensure consistency with enterprise-wide standards
• Engage external partners and vendors to maintain strong working relationships

6. Team Leadership

• Lead, mentor, and develop a high-performing corporate services team
• Foster a culture of service excellence, accountability, and continuous improvement
• Build capabilities and succession plans within the team

Key Requirements

• Bachelor's degree in Business Administration, Hospitality Management, or related discipline
• 12-15+ years of experience in hospitality, corporate services, workplace services, or facilities management
• Proven track record in vendor management, catering operations, and event management within large, complex organisations (FS industry preferred)
• Strong experience managing corporate travel programmes
• Demonstrated ability to lead strategic initiatives and transformation projects
• Excellent stakeholder management and communication skills, with experience engaging senior executives
• Strong commercial acumen with experience in budgeting, cost control, and contract negotiation
• High attention to detail with a strong focus on service quality and client experience
• Fluent in English; Cantonese and/or Mandarin is a plus

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

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