Head of Retail Banking Product & Customer Experiences

Key Responsibilities

• Develop the retail product strategy and functional features to improve customer experience and meet growth targets, leveraging insights from market research and customer data
• Familiar with the retail banking products, customer needs and competitor landscape e.g. deposit, FX, transfer, remittance, payment and etc
• As the product owner, lead across departments to implement digital transformation projects to build technology and operation infrastructure throughout the product development cycle
• Work closely with regulatory bodies and internal risk/compliance functions to ensure comprehensive compliance and risk management
• Manage daily operations and set up policies and procedure to ensure efficient operation and compliance with relevant rules and regulations

Requirements

• Bachelor’s or Master’s degree in Business, Finance or related discipline
• Minimum of 10 years of experience in retail banking product management within the banking industry in HK
• Proficient in digital transformation and innovative product engineering
• Strong understanding of banking regulatory frameworks, particularly in dealing with regulators
• Strong problem-solving ability; analytical and critical thinking
• Open-minded; team player; willing to challenge status quo and run extra mile
• Strong business sense; good communication and interpersonal skills
• Fluency in English, Mandarin and Cantonese