Housekeeping Supervisor

icon building Company : Mandarin Oriental Hotel
icon briefcase Job Type : Full Time
icon geo-alt Null, Hong Kong Island

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Job Description - Housekeeping Supervisor

Housekeeping Supervisor

Apply now Position: Housekeeping Supervisor (Full time #539840)
Property / Office: Mandarin Oriental, Macau
Location: Macau, China

Duties and Responsibilities

Guest’s Requests:

  • Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
  • Promote and recognize opportunities to provide guest service above and beyond all expectation
  • Monitor correct handling of all guest requests

    • Guestrooms and Public Areas:

  • Perform daily inspection guestrooms and corridors and back of house pantry areas, to ensure that the highest standards are met.
  • Monitor progress; ensure completion of guest rooms always referring to the guest’s arrival time as a reference.

    • Guests’ Requests Handling:

  • Respond to guest questions. Provide guest assistance, direction and information as requested. 
  • Conduct daily communication meetings with Room Attendants to ensure that all guest special requests are met.
  • Perform line level functions in emergency situations.

    • General Management:

  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Motivate, train, supervise, evaluate and discipline all Room Attendants.
  • Follow and implement the daily and weekly planned assignments given by the Executive Housekeeper.
  • Perform administrative duties such as updating room status and engineering requests.
  • Maintain an ongoing Safe & Sound program in your designated area.
  • Perform any tasks as assigned by the Management 

    • Advertised: 19 Jun 2024 China Standard Time
    Applications close:

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