In-Room Dining Order Taker (F&B Service & Communication Agent)

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under  The Langham Hotels and Resorts  and  Cordis Hotels and Resorts  brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. 

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024 Caring Company Award

2016 - 2024 Three Michelin Stars – T'ang Court

2021 - 2023 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023 Earth Check Certification Platinum Certificate

2020 The Best of The Best Masterchef – T’ang Court

2020 The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2016 Travel+Leisure Best Top 5 Hotels in Hong Kong

YOUR OPPORTUNITY

Responsibilities

The role is key Langham Ambassador in Food & Beverage Department ensuring refined and high quality reservation service is delivered to 5-star hotel standards, who are expected to:

• Provide clear and pleasant telephone communication with proper telephone manner to maintain positive guest relations at all times;
• Accommodate guest requests for information and in-house guest’s dining orders courteously;
• Communicate with hotel outlets relating to all guests’ reservation and confirmation to maximize reservations; &
• Maintain confidentiality of guest information and pertinent hotel data with complete message taking record.

Qualifications

• Minimum 1-year experience in similar capacity;
• Willing to work on shifts in a competitive, energetic and dynamic environment;
• Strong interpersonal and communications skills, strong sense of responsibility and independence and customer oriented personality;
• Good time management for ensuring food product delivery & guest satisfaction; &
• Fluent command in English & Mandarin.

 *Fresh graduates will also be considered.

To apply, please send us your resume with current & expected salary to Director of Human [email redacted, apply via Company website] .

(Personal data collected will be treated in strictest confidence and only for recruitment purposes)