Insurance Call Centre Representative (12 months Contract)

Company : Cognizant

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Insurance Call Centre Representative (12 months Contract)

Position Overview

You will be responsible for handling enquiries, providing accurate information, and ensuring a smooth service experience. Depending on your assigned function-Healthcare Provider Relations, Business Development Support, or Customer Support-you will support daily operations by managing cases professionally and maintaining service standards. This role is ideal for individuals who enjoy problem-solving, communicating with different stakeholders, and contributing to a positive customer journey.

Key Responsibilities

Across all teams, you will:

Handle enquiries via phone, email, or live chat and provide timely, accurate information
Support enquiries related to medical cards, authorization, claims, policy information, or general service matters (according to assigned function)
Manage and document case information with accuracy to maintain updated records
Escalate issues according to established guidelines
Provide recommendations to meet customer or provider needs
Uphold a professional, service-oriented approach in all interactions

Team-Specific Focus Areas

Healthcare Provider Relations

Respond to enquiries from healthcare providers regarding medical cards, pre-authorization, referrals, contract renewals, payment reviews, and portal access
Maintain provider-related documentation and lists

Business Development Support

Handle inbound and outbound member calls, ensuring clear and professional communication
Manage customer enquiries and deliver quality service throughout the call process

Customer Support

Resolve general and product-related enquiries through phone or digital channels
Support members' needs while maintaining service efficiency and accuracy

Qualifications & Requirements

Secondary School graduate
1-3 years of experience in customer service, insurance, healthcare, or related fields
Strong communication, interpersonal, and problem-solving skills
Professional telephone manner and service-driven attitude
Responsible, reliable, and able to handle new challenges
Proficient in Chinese (Cantonese and/or Mandarin) for daily communication
Business-level English speaking proficiency
Knowledge of medical or healthcare insurance products is an advantage

Original job Insurance Call Centre Representative (12 months Contract) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Insurance Call Centre Representative (12 months Contract)

Job Description - Insurance Call Centre Representative (12 months Contract)

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