IT Application Support Engineer (Database Focus)

Company : Hays

Job Description - IT Application Support Engineer (Database Focus)

About the company

A well-established international organisation with a collaborative and multicultural working environment. This role offers valuable regional exposure and the opportunity to work closely with diverse stakeholders across APAC. As a Database Support Engineer, you will play a key role in ensuring the stability, performance, and reliability of critical database systems and business applications.

Your new role

Administer, maintain, and support Microsoft SQL Server databases, including configuration, monitoring, performance tuning, troubleshooting, and system upgrades.
Act as a key liaison between business users and IT teams, gathering reporting requirements and translating them into practical data and system solutions.
Build, maintain, and optimise SQL queries, datasets, reports, and data integrations to support operational and strategic decision-making.
Provide day-to-day support for business-critical applications, databases, and reporting platforms, ensuring high system availability and performance.
Collaborate closely with regional IT teams and external vendors on system enhancements, integrations, data migration activities, and application rollouts.
Investigate and resolve database, application, and system-related issues, performing root cause analysis and driving continuous improvements.
Support user acceptance testing (UAT), system releases, and change implementation activities to ensure smooth delivery of new functions and enhancements.
Deliver user training, maintain technical documentation, and provide guidance to business users on reporting tools, data interpretation, and system functionality.
Monitor database health, performance, storage utilisation, backup processes, and application usage metrics while recommending improvements to optimise system effectiveness.

What you'll need to succeed

Higher Diploma, Associate Degree, or above in Computer Science, Information Technology, Information Systems, or a related discipline.
Minimum 3 years of experience in IT Support, Database Support, Database Administration or SQL Server administration.
Hands-on experience in application supporting and administering Microsoft SQL Server (MSSQL) environments.
Strong knowledge of MSSQL scripting, query optimization, database maintenance, backup and recovery processes.
Experience with system configuration, APIs, JSON/XML, data migration, or system integration would be an advantage.
Exposure to reporting and data analysis tools such as Excel and Power BI is preferred.
Knowledge of Windows Server, Active Directory, and application support is advantageous.
Strong analytical, troubleshooting, communication, and stakeholder management skills.
Experience working with vendors, users, and regional support teams.
Ability to support production environments and respond to incidents in a timely manner.
Fluent in English, Cantonese, and Mandarin.

What you need to do now

If you're interested in this role, click 'apply now' or contact Farrah Tang at 5741 7795. You may also share your updated CV via [email protected].

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IT Application Support Engineer (Database Focus)

Job Description - IT Application Support Engineer (Database Focus)

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