IT Business Analyst (ERP/POS/CRM/SaaS) Up to 50k

IT Business Analyst (ERP/POS/CRM/SaaS) Up to 50k

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Contract type: FULL_TIME

Focus: Digital Transformation, Project, Product & Change management

Salary: HKD40,000 - HKD50,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Hong Kong

Contract type: FULL_TIME

Specialism: Tech & Transformation

Focus: Digital Transformation, Project, Product & Change management

Industry: IT

Salary: HKD40,000 - HKD50,000 per annum

Workplace Type: On-site

Experience Level: Associate

Location: Hong Kong

FULL_TIME

Consultant: Connie Cheung

Job reference: 8XU84U-F558912E

Date posted: 06 May 2024

hong-kong tech-transformation/digital-transformation 2024-05-07 2024-07-05 it Hong Kong HK HKD 40000 50000 50000 YEAR Robert Walters true

My client is a global retail brand and looking for a IT BA for working on various retail systems and channels.

Responsibilities:

• Contribute to successful deployment of retail stores related IT projects
• Act as the store systems application and IT process expert in the region
• Ensure high level customer satisfaction and compliance of the support SLA and IT process
• Support automation, enhancement, and upgrade initiatives for store technology including but not limited to: Point of Sale (Oracle/Micros), in-store inventory management, printers, payment gateway, traffic solutions, mobile solutions, omni-channel solutions, CRM solutions
• Preparation and maintenance of the system requirement, installation and support documentations for handover to support team
• Work in an agile approach
• Communicate where additional training to the users is needed to reduce support incidents
• Conduct regular dialogue within IT and business departments to share knowledge and field experiences in order ensure continuous improvement of support and services
• Support the release management cycle and related testing

Qualification

• Minimum 8 years IT experience; with process design and improvement experience
• Hands-on in store technology experience with PC’s, LAN, Servers, Network, POS, traffic solution, fitting room applications, inventory solutions, CRM solutions, hand held devices, etc.
• Working foundation and knowledge of networking infrastructure, TCP/IP, Firewalls, Active Directory and Windows in an enterprise environment, MDM platform
• Knowledge of POS solution (Oracle preferred) which includes Polling, Sales Audit and Scripting is a plus
• Knowledge of Cloud based technology like Azure and AWS is a plus
• Strong adaptor of collaboration tools including but not limited to Microsoft O365, Jira and Zoom
• Experience working with application teams to design and implement integration with backoffice systems

Responsible for IT solutions architecture and lead the IT project team through the delivery of IT components of projects to meet identified business needs within agreed parameters of cost, timescales and quality. Setup procedures required for the sustainable development and maintenance of the systems after project completion.

As a PMO professional, your primary role is to support and enhance project management activities within the organization. You will work closely with project managers, stakeholders, and teams to ensure effective project execution and successful delivery.

Salary: HKD40,000 - HKD42,000 per annum + with bonus and medical

Location: Central and Western District

Date posted: 09 May 2024

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