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IT Deskside Services Manager, Banking, 70k

icon building Company : Ambition
icon briefcase Job Type : Full Time

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Job Description - IT Deskside Services Manager, Banking, 70k

Our client is a well-established bank with a great presence in Hong Kong. In this role, you will manage the deskside infrastructure and endpoint security, driving stable operations, timely project delivery, and high‑quality user support.

Job Duties:

  • Support the planning, coordination, and delivery of IT deskside technology and endpoint security services
  • Ensure deskside and endpoint projects are delivered on time and follow internal standards and control procedures
  • Assist with team budgeting and proposal preparation
  • Support IT and business users by monitoring system performance and recommending improvements
  • Oversee deskside operations, including:
    • Hardware and software planning and deployment
    • Daily maintenance and user support
    • Patch and fix deployment
    • System monitoring and performance tuning
    • Security baseline compliance reviews
    • Problem resolution and capacity planning
  • Review end‑of‑support hardware and software, and plan upgrades or replacements
  • Provide technical advice to development teams, operations, and IT management
  • Drive continuous improvement for projects and daily support processes
  • Develop team members' skills and capabilities
  • Monitor service quality and ensure compliance with regulatory and internal requirements
  • Coordinate with other teams and departments for project delivery and ongoing support
  • Follow all applicable regulatory requirements, internal policies, and risk control procedures
  • Identify, assess, report, and manage operational risks in daily work

Requirements:

  • University degree in Computer Science or a related discipline, or equivalent experience
  • Minimum 8 years of experience managing and administering Microsoft Windows desktop environments
  • At least 3 years of people or team management experience
  • Experience in banking or financial services IT projects is an advantage
  • Project management experience; PMP certification is preferred
  • Experience managing external vendors and service providers
  • Strong technical knowledge of Windows environments, deskside hardware, and software
  • Microsoft and ITIL certifications are a plus
  • Strong communication skills with good risk awareness
  • Self‑motivated, proactive, and strong problem‑solving skills
  • Good command of spoken and written English and Chinese; Putonghua is preferred

Original job IT Deskside Services Manager, Banking, 70k posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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