IT Deskside Services Manager, Banking, 70k

Our client is a well-established bank with a great presence in Hong Kong. In this role, you will manage the deskside infrastructure and endpoint security, driving stable operations, timely project delivery, and high‑quality user support.

Job Duties:

• Support the planning, coordination, and delivery of IT deskside technology and endpoint security services
• Ensure deskside and endpoint projects are delivered on time and follow internal standards and control procedures
• Assist with team budgeting and proposal preparation
• Support IT and business users by monitoring system performance and recommending improvements
• Oversee deskside operations, including:
• Hardware and software planning and deployment
• Daily maintenance and user support
• Patch and fix deployment
• System monitoring and performance tuning
• Security baseline compliance reviews
• Problem resolution and capacity planning
• Review end‑of‑support hardware and software, and plan upgrades or replacements
• Provide technical advice to development teams, operations, and IT management
• Drive continuous improvement for projects and daily support processes
• Develop team members' skills and capabilities
• Monitor service quality and ensure compliance with regulatory and internal requirements
• Coordinate with other teams and departments for project delivery and ongoing support
• Follow all applicable regulatory requirements, internal policies, and risk control procedures
• Identify, assess, report, and manage operational risks in daily work

Requirements:

• University degree in Computer Science or a related discipline, or equivalent experience
• Minimum 8 years of experience managing and administering Microsoft Windows desktop environments
• At least 3 years of people or team management experience
• Experience in banking or financial services IT projects is an advantage
• Project management experience; PMP certification is preferred
• Experience managing external vendors and service providers
• Strong technical knowledge of Windows environments, deskside hardware, and software
• Microsoft and ITIL certifications are a plus
• Strong communication skills with good risk awareness
• Self‑motivated, proactive, and strong problem‑solving skills
• Good command of spoken and written English and Chinese; Putonghua is preferred