IT Help Desk Support Officer

Job Responsibilities

• Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (MS Office, mobile devices, etc.).


• Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.


• Maintain IT asset and software licensing inventory and IT knowledge base.


• Manage network infrastructure, ensuring smooth connectivity and security across locations


• Assist in IT internal project(s) / maintenance according to Global IT teams’ direction.


• Complete related administrative paperwork and reports as necessary.


• Support business applications, overseeing email and internal systems to maximize efficiency


• Work closely with cross-functional teams to design and implement scalable solutions that meet business needs with project management skill


• Perform ad hoc duties as assigned

Qualifications and Requirements

• High diploma in IT or related discipline. Equivalent work experience may be substituted in lieu of a degree.


• At least 2 years’ working experience in IT field and MNC work experience is highly preferred.


• Good experience with hands on user support, familiar with general desktop software e.g. MS Office, Windows, Mac, Networking


• Experience with Microsoft 365 products support such as Teams, OneDrive, SharePoint,


• Organize and independently priorities work and logically develop work plans. 


• Self-motivation and team player with good attention to details.


• Positive, "can-do" attitude, self-starter with strong organizational skills.


• Strong analytical skills and logical thinking mindset.


• Strong interpersonal and communication skills.


• Work effectively under pressure during peak operating periods.


• Good command of spoken and written English & Chinese.