IT Helpdesk Support (18K - 21K)

Our client is a reputable company established by a team of highly skilled IT professionals with a solid foundation in Hong Kong and Asia. With a strong track record, they have become leaders in delivering exceptional products, offering specialized IT security consultancy, and providing comprehensive solutions and professional services to global financial institutions, corporations, and the government sector in Hong Kong.

• System Administration and Operation: Oversee the smooth functioning of IT systems and perform necessary administrative tasks to ensure optimal performance.
• Helpdesk Hotline Services: Serve as the first point of contact for end users, providing exceptional hotline services via voice, email, and web interface.
• Remote Support: Deliver efficient remote support to end users, promptly resolving technical issues and incidents.
• User Support: Assist end users with IT-related incidents and service requests, providing clear and concise instructions to troubleshoot and resolve problems.
• Asset Management: Manage and maintain IT assets, ensuring accurate records and timely updates.
• Vendor Coordination: Collaborate with external vendors and service providers to resolve complex issues and coordinate necessary support.
• Ticket Management: Log user information and incident/request details as tickets in the customer's IT Service Management (ITSM) system, utilizing provided systems, tools, SOPs, and knowledge base.

• Diploma in Information Technology, Computer Science or equivalent
• 1-2 years of experience in IT support or helpdesk services is preferred, fresh graduates are welcome to apply
• Experience in using ITSM systems, telephony tools, and other artifacts is definitely an advantage
• Strong verbal and written communication skills, with the ability to effectively convey technical information to non-technical users.
• Candidates who can work during the Night Shift are highly preferred

What We're Looking For

• Customer-Oriented: A customer-centric approach with a focus on delivering exceptional service and support.
• Adaptability: Ability to work in a fast-paced environment and handle multiple tasks with ease.
• Team Player: Collaborative mindset and willingness to work with cross-functional teams.
• Flexibility: Willingness to provide on-call and ad-hoc support as needed