IT Manager - Infrastructure & End-user Support

As a key member of the IT Operations team within one of the largest asset management firms, you will be responsible for delivering and managing IT support to all end-users while ensuring seamless infrastructure management. Your role will involve performing daily server operations, system maintenance, and proactive monitoring to uphold system reliability. You will also work with Head of Operation to drive initiatives to optimize networking architectures and collaborate closely with cross-functional teams and external vendors to drive projects from conception to delivery. In addition, you will have opportunities to leverage cutting-edge technologies to enhance operational efficiency and maintain robust cybersecurity posture.

​​Principal Duties and Responsibilities​​

1. User & Desktop Support​​

1. Provide technical support for desktops, laptops, printers, meeting facilities and mobile devices.
2. Troubleshoot hardware/software issues and collaborate with vendors for rapid resolution.

​2. Server & Infrastructure Management​​

1. Maintain server room operations, including hardware, storage, and backup systems.
2. Participate in infrastructure upgrades and ensure alignment with business goals.

3​​. Network & Cybersecurity​​

1. Monitor network performance, implement security patches, and enforce compliance policies.
2. Assist in incident response and collaborate with security teams during breaches.

4. Budgeting, Procurement & Billing Coordination​​

1. Manage IT asset budgeting lifecycle (procurement, deployment, disposal) and maintain accurate inventory.
2. Work with finance to process and reconcile IT related invoices.

5. ​​Team Collaboration & Leadership​​

1. Contribute to team knowledge-sharing sessions and best practice documentation.
2. Support project initiatives (e.g., Virtual desktop, IDC, disaster recovery planning).

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree is a plus.
2. Proven hands-on 3–5 years in IT operations support roles (preferred in financial services).
3. Strong service awareness with a proactive mindset to take initiatives beyond assigned job responsibilities.
4. Proven track record of teamwork and collaboration in fast-paced environments.

Technical Skills​​:

1. Technical: Windows/Linux, Office 365 suites, networking (TCP/IP, VPN), cloud platforms (AWS/Azure), cybersecurity tools
2. Good understanding of networking, infrastructure, and telecom concepts. i.e. Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN services
3. Certifications: CompTIA A+/Network+, ITIL Foundation, CISSP (preferred).

Language skills: Bilingual proficiency in Mandarin (written/spoken - must), English and Cantonese.

For Application –

Interested parties, please send a detailed resume to the Human Resources Team by email to [email protected]. We are an equal opportunity employer. All applications will be treated with strict confidentiality. Personal data collected will be used for recruitment purposes only and strictly in accordance with the employer’s personal data policies. Personal data of unsuccessful applicants will be retained for no longer than two years from the date of application. We regret that only short-listed candidates will be notified. If you do not wish the employer to retain your data for future recruitment exercises, please request immediate destruction of your data.