IT Manager, Infrastructure & Support

A leading asset manager seeks an IT infrastructure professional individual to deliver and manage end-user support. This role also requires driving and initiate projects on operational efficiency enhancement.

Key Responsibilities

1. Provide support for end-user systems, including desktops, laptops, mobile devices, and meeting room equipment; troubleshoot hardware/software issues and coordinate with vendors for resolution
2. Support server and infrastructure operations, including server room environment, hardware, storage, and backup systems; perform routine maintenance and assist with infrastructure upgrades
3. Monitor network performance and system stability; apply security patches, enforce IT policies, and support incident response activities
4. Manage IT asset lifecycle, including procurement, deployment, inventory tracking, and disposal; coordinate with finance on billing and cost control
5. Work with the Head of Operations to support infrastructure and network improvements; assist in project delivery in collaboration with internal teams and external vendors
6. Contribute to documentation and knowledge sharing; support infrastructure-related initiatives such as virtual desktop, data centre upgrades, and disaster recovery planning

Requirements

1. Degree in Computer Science, Information Technology, or related discipline
2. 5 years of hands-on experience in IT infrastructure or operations support, preferably within financial services sector
3. Technical experience with:

Windows / Linux, Office 365

Active Directory, Exchange

Networking (TCP/IP, DNS, DHCP, VPN)

Cloud platforms (AWS / Azure)

Cybersecurity practices

1. Strong problem-solving skills, with a practical and service-oriented approach
2. Ability to work effectively in a fast-paced, team environment
3. Fluent in Mandarin, English and Cantonese
4. Relevant certifications (e.g. ITIL, CompTIA, CISSP) are an advantage

Salary:

Salary will be commensurate with qualifications and experience.

Application:

Please submit your resume along with your current and expected salary. Personal data collected will be treated confidentially for recruitment purposes. Candidates not invited for an interview within six weeks may consider their applications unsuccessful.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be handled confidentially by authorized personnel for recruitment-related purposes.

Address:

Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.