IT Operations Manager

Company : Teksystems Hong Kong

Job Type : Full Time

Hong Kong

Job Description - IT Operations Manager

Luxury Brand
Global Exposure
Strategic Impact

About the Role

We are partnering with a globally recognized luxury brand to hire an experienced IT Operations Manager. This is a high-impact role responsible for ensuring smooth IT operations across multiple regions, managing vendors, and maintaining service excellence for business-critical systems.

Responsibilities

Oversee day-to-day IT operations across infrastructure environments.
Manage incident and change processes using ServiceNow, ensuring timely resolution and escalation.
Coordinate with global teams and offshore support centers.
Lead weekly Change Advisory Board meetings and ensure governance of IT changes.
Monitor network performance using tools such as Cisco Meraki dashboard.
Review vendor reports and ensure SLA compliance.
Communicate effectively with stakeholders and drive accountability across vendors.

Requirements

Proven experience as an IT Operations Manager or similar role in enterprise environments.
Strong knowledge of ITIL processes, especially incident and change management.
Excellent communication and stakeholder management skills.
Experience managing vendors and offshore teams.
Exposure to global enterprise environments is a plus.

Why Join?

Be part of a globally recognized luxury brand.
Collaborate with international teams across Europe and Asia.
Influence IT operations strategy and service delivery.
Work in a dynamic, high-visibility role with career growth opportunities.

Interested?
Apply now

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IT Operations Manager

Job Description - IT Operations Manager

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