IT Support Officer l MNC

Company : Hays

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - IT Support Officer l MNC

About the RoleWe are seeking a reliable and customer-focused Desktop Support Engineer to provide Level 1 and Level 2 technical support to end users across the organisation. This role is critical in maintaining smooth day-to-day IT operations, resolving hardware and software issues efficiently, and delivering an excellent user experience.

Key Responsibilities

Troubleshoot and resolve issues related to Windows and macOS operating systems, laptops, desktops, mobile devices, and printers
Install, configure, and maintain operating systems, software applications, and IT peripherals
Provide end-user support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Manage user accounts, access rights, and devices using Active Directory, Azure AD, and Intune
Log, track, and resolve incidents and service requests via a ticketing system, ensuring timely resolution.
Escalate complex technical issues to appropriate teams and follow through until closure
Perform basic network and connectivity troubleshooting (LAN/WAN, VPN, Wi-Fi)
Assist with IT asset management, employee onboarding/offboarding, and hardware refresh activities
Maintain technical documentation and contribute to internal knowledge bases

Required Skills & Experience

Diploma or Degree in Information Technology, Computer Science, or a related discipline
Minimum 2 years of experience in a desktop support or system administration role
Experience supporting Microsoft 365, Active Directory, Windows, and Linux environments
Strong troubleshooting capabilities with a structured, customer-first approach
Excellent verbal and written communication skills in English

What You Need to Do Now
If you're interested in this role, click Apply Now" to submit an up-to-date copy of your CV.
Alternatively, you may contact Christine at [email protected] / WhatsApp: +852 6228 4705

Original job IT Support Officer l MNC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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IT Support Officer l MNC

Job Description - IT Support Officer l MNC

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