IT Support - Permanent Position

Our client is a leading global financial services organisation with a strong focus on technology, security, and operational excellence. They provide a fast-paced, professional environment with exposure to enterprise-scale IT systems and global users.

Key Responsibilities

• Provide L1/L2 IT support to internal users via in-person, phone, email, and remote sessions
• Log, track, and resolve incidents and service requests using a ticketing system (e.g. ServiceNow)
• Support Windows, macOS, iOS, and Android devices, including desktops, laptops, and mobile devices
• Troubleshoot issues related to hardware, operating systems, applications, and network access
• Support enterprise applications including Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Excel, Word) and collaboration tools (e.g. Zoom, Webex)
• Assist with user account administration (e.g. Active Directory / Entra ID, MFA tools such as DUO)
• Perform IT asset management tasks, including audits, tracking, deployments, and decommissioning of devices
• Support mobile device management (MDM) platforms such as Intune or MobileIron
• Coordinate with vendors and internal teams for office moves, hardware refreshes, and restack activities
• Ensure issues are escalated appropriately to L3 / engineering teams when required
• Maintain accurate documentation, troubleshooting guides, and knowledge base articles
• Adhere to IT policies, security standards, and SLA requirements, especially in a regulated environment

Required Skills & Experience

• 0-1 year of experience in IT Support, Service Desk, or Deskside Support
• Basic hands-on experience supporting Windows OS and common end-user applications
• Familiarity with ticketing systems (ServiceNow or similar)
• Exposure to Microsoft 365 and enterprise collaboration tools
• Understanding of ITIL-based support processes (incident, request, escalation)
• Strong troubleshooting and problem-solving skills
• Clear communication skills and a customer-focused mindset
• Ability to work in a fast-paced, professional corporate environment

Confidential