IT Support/ Support Engineer

King Deux Search & Consulting is a specialised executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

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About Your Company

The client is a leading provider of IT solutions and services in Hong Kong, specializing in system integration, software development, and cloud computing. With a commitment to innovation and excellence, they empower businesses to enhance their operational efficiency and achieve digital transformation. 

Job Responsibilities:

• Provide in-person assistance for users with hardware, software, and application issues.
• Extend helpdesk and remote IT support whenever necessary.
• Manage network and server functions, including backup and monitoring services.
• Set up, maintain, and troubleshoot Linux and Windows systems, including hardware, operating systems, and third-party software.
• Perform customizations and configurations for hardware and software installations.
• Follow prescribed standards, guidelines, and procedures for system implementation and ongoing support.
• Apply the most recent software updates or upgrade versions as needed.

Job Requirements:

• Diploma in Computer Networks or a related discipline.
• Minimum 2 years of experience in IT support.
• Proficient in MS Windows, Office 365, Exchange Mail, Lotus Notes, and Active Directory.
• Hands-on experience with PC troubleshooting and end-user assistance.
• Experience with Windows Server and Linux platforms is advantageous.
• CCNA, MCP, or MCSE certification is preferred but not essential.
• Knowledge of LAN/WAN networking and TCP/IP protocols.
• Excellent communication skills in both spoken and written English and Chinese.

How To Apply

Interested parties, please send your CV directly to [email protected] or apply directly.

Please note that only shortlisted applicants will be contacted.