L2 Desktop Support Engineer - FSI Enterprise- Multiple Headcounts

Company : Teksystems Hong Kong

Job Type : Full Time

Hong Kong

Job Description - L2 Desktop Support Engineer - FSI Enterprise- Multiple Headcounts

Large FSI Enterprise
M365 Desktop support and Transformtation Projects
Competitive Salary and Career Growth

Our client, a FSI Enterprise firm, is seeking a skilled and customer-focused L2 Desktop Support Engineer to join their IT team. This role is critical in ensuring seamless end-user experience across M365 applications and desktop environments. You will be responsible for troubleshooting, supporting, and optimizing Microsoft 365 services and desktop systems within a secure environment.

Key Responsibilities

Provide level 2/3 desktop support for end-users, with a focus on Microsoft Office (Word, Excel, Outlook), trading systems, and other business applications.
Build, configure, and deploy desktops/laptops for new joiners and equipment refresh cycles.
Support video conferencing systems and meeting room technologies for daily operations and corporate events.
Manage user moves (office relocations), ensuring seamless transition of IT equipment and connectivity.
Lead PC migration projects (data migration, Windows OS upgrades) with minimal disruption to users.

Requirements

Proven experience in desktop support and Microsoft 365 administration
Strong knowledge of Windows 10/11, Microsoft Office Suite, and collaboration tools
Excellent communication and problem-solving skills
Banking or financial services experience is a plus

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L2 Desktop Support Engineer - FSI Enterprise- Multiple Headcounts

Job Description - L2 Desktop Support Engineer - FSI Enterprise- Multiple Headcounts

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