Lift & Escalator Specialist

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors, Island Shangri-La, Hong Kong provides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

We are seeking a knowledgeable and proactive Lift & Escalator Specialist to oversee the safe, reliable, and efficient operation of all lifts, escalators, and vertical transportation systems within the property. The successful candidate will act as the primary coordinator between the hotel and external maintenance contractors, ensuring all equipment is maintained to the highest safety and operational standards.

Key Responsibilities

Lift & Escalator Operations

• Monitor the daily operation and performance of all passenger lifts, service lifts, dumbwaiters, escalators, and related equipment.


• Conduct routine inspections to identify operational issues, safety concerns, abnormal noise, vibrations, or equipment defects.


• Ensure all vertical transportation systems remain in safe and serviceable condition at all times.


• Respond promptly to lift breakdowns, entrapments, and emergency situations.

Maintenance Coordination

• Act as the key liaison between the property and lift/escalator maintenance contractors.


• Coordinate preventive maintenance schedules, statutory inspections, testing, and certification requirements.


• Verify that all maintenance work is completed according to contract specifications, manufacturer recommendations, and regulatory requirements.


• Review maintenance reports and service records, ensuring defects are properly addressed and closed out.


• Follow up on recurring equipment issues and drive corrective actions with contractors.

Compliance & Safety Management

• Ensure compliance with all local lift and escalator regulations, codes, and safety requirements.


• Maintain up-to-date maintenance records, certificates, permits, inspection reports, and statutory documentation.


• Conduct safety audits and risk assessments related to lift and escalator operations.


• Ensure contractors follow site safety procedures, permit-to-work systems, and lockout/tagout requirements.


• Support emergency preparedness plans and evacuation procedures involving vertical transportation systems.

Contractor & Vendor Management

• Monitor contractor performance against agreed service levels and maintenance standards.


• Attend service review meetings and recommend improvements to equipment reliability and maintenance practices.


• Verify the quality and completeness of repair works before acceptance.


• Coordinate major repairs, modernization projects, replacement works, and equipment upgrades.


• Review quotations, work proposals, and technical recommendations submitted by contractors.

Troubleshooting & Technical Support

• Investigate equipment failures, service interruptions, and customer complaints related to lifts and escalators.


• Work closely with the Engineering team to identify root causes and implement long-term solutions.


• Monitor equipment reliability trends and recommend preventive measures to reduce downtime.


• Support commissioning, testing, and handover of new or upgraded equipment.

Asset Management & Reporting

• Maintain an inventory of critical spare parts and recommend stock levels for operational continuity.


• Prepare maintenance reports, downtime analysis, and performance indicators for management review.


• Assist in annual budgeting and capital expenditure planning for lift and escalator systems.


• Recommend modernization and asset enhancement initiatives to improve reliability, efficiency, and guest experience.

About You

• Relevant experience in lift and escalator maintenance, operations, or contractor supervision.


• Diploma or Certificate in related discipline is preferred


• Strong understanding of lift and escalator systems, safety standards, and statutory requirements.


• Experience coordinating external service providers and maintenance contractors.


• Ability to interpret technical drawings, maintenance reports, and equipment specifications.


• Strong troubleshooting, communication, and organizational skills.


• Ability to work independently and respond to emergencies when required.


• Experience in hotels, commercial buildings, shopping malls, hospitals, or large-scale facilities is an advantage.

Preferred Competencies

• Knowledge or past experience with Schindler is highly preferred


• Experience managing modernization or replacement projects.


• Familiarity with preventive maintenance systems


• Strong commitment to workplace safety and continuous improvement.

What You'll Bring

• A strong sense of ownership and accountability.


• Attention to detail and commitment to compliance.


• Excellent coordination and contractor management abilities.


• A proactive approach to equipment reliability and guest safety.


• A customer-focused mindset with the ability to balance operational needs and safety priorities.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.