M365 Engineer

Job Duties

• Manage and maintain appropriate access controls and licensing models across Microsoft 365 services.
• Serve as the escalation point for Microsoft 365-related issues, driving incidents through to resolution.
• Administer Microsoft Exchange Online and Microsoft Teams environments.
• Assess, recommend, and implement Microsoft 365 messaging solutions to replace existing third‑party tools where appropriate.
• Evaluate and adopt Microsoft mobile device management solutions to replace current third‑party platforms.
• Monitor, investigate, and remediate alerts and advisories within the Microsoft 365 environment.
• Support the business in the adoption and effective use of Microsoft 365 services, including OneDrive, Intune, Power Apps, and related tools.
• Stay up to date with Microsoft 365 enhancements and collaborate with business stakeholders to identify opportunities to deliver business value through new features and technologies.

Job Requirements

• Strong knowledge of the Microsoft 365 platform and its core capabilities.
• Hands-on administration experience with Microsoft Exchange Online and Microsoft Teams.
• Hands-on experience administering Azure Active Directory (Azure AD).
• Experience managing conditional access policies within Microsoft environments.
• Understanding of Microsoft 365 user and product licensing models.
• Proven experience taking end-to-end ownership of technical delivery.
• Ability to work independently as well as collaboratively within a team environment.
• Strong verbal and written communication skills.
• Interest in developing skills on the Microsoft Azure platform, with a willingness to learn and grow proficiency in supporting Azure infrastructure.
• Experience administering Azure resources with an understanding of available Azure technologies.
• Exposure to Azure Firewall, networking technologies, and Azure virtual machines.
• Understanding of role-based access control (RBAC) and permissions management.
• Azure-related certifications are advantageous.

Certifications

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Exchange Online Support Engineer Specialty