Manager / Assistant Manager, Collection (Retail Credit)

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Highlights:

Responsible for executing debt collection related activities to maximize debt recovery and minimize credit loss rate.

Main Responsibilities:

• Lead the team to handle and manage debt restructuring cases, represent the bank to liaise with external stakeholders on restructured loan related matters
• Manage the team to well proceed IDRP cases in accordance with the latest HKMA guidelines
• Perform oversight on outsourced debt collection agencies operations and performance
• Provide prompt responses and recommendations on credit policies and guidelines to adapt to a the fast-changing market environment
• Support change initiatives and process review for collection by performing UAT and coordinating with relevant stakeholders
• Support across function within Collection team as cross back-up or job rotation as requested by management
• To ensure / improve effectiveness and KPIs for Collection operations
• To ensure good control mechanisms under Collection are in place and ensure all collection activities complied with the bank's standards and regulatory requirements.

Incumbent Requirements:

• Tertiary education or above
• Minimum 2 year's managerial experience in the field of debt collection
• Good command of credit and financial analysis capacity
• Good PC skills - MS Word & Excel
• Good problem-solving abilities
• Strong interpersonal / leadership skills
• Self-motivated and able to work independently under pressure and target oriented
• Proficiency in both English and Chinese, fluency in Putonghua is an advantage
• Strong sense of ownership and a customer-centric servicing mindset to drive efficient and effective debt collection processes.

Please note that only shortlisted candidates will be notified.