Manager, Claims (GI - Personal Lines focus)

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

We are seeking an experienced Claims Manager to lead and inspire our personal lines team. The ideal candidate will ensure exceptional customer experience and efficient handling of complaints across various personal lines insurance claims, including Home, Travel, and Maid Insurance. You will also play a pivotal role in developing innovative insurance solutions to meet our customers' needs.

Job Responsibilities:

• Assess, approve, and validate personal lines claims with precision and integrity.
• Review policy documents and insurance clauses, ensuring alignment with claims management practices
• Drive successful claims transformation initiatives, enhancing operational efficiency and effectiveness
• Maintain effective file management, including appropriate reserving and control of the claims cycle
• Address inquiries and resolve complaints from both external and internal customers promptly and professionally

Requirements:

• Minimum of 8 years of experience in the general insurance industry, with a thorough understanding of personal lines
• Strong time management, problem-solving, and interpersonal skills
• Proven ability to lead and motivate a team towards achieving goals

Please note that only shortlisted candidates will be notified.