Manager, Client Management - Global Client Group, Asia Pacific

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Role Overview

This position is responsible for the regional management of a large portfolio of global luxury and premium retail merchants across Asia Pacific. The role sits within the Global Client Group (GCG) and acts as the regional client owner, partnering closely with global headquarters client managers, local market client managers, and internal cross-functional teams to deliver end-to-end account management, business growth, and premium value delivery.

Key Responsibilities

• Serve as the APAC regional client manager for a portfolio of global luxury and premium retail merchants.
• Own the regional relationship strategy, ensuring alignment between global HQ priorities and local market execution.
• Identify and drive new business opportunities to increase share of wallet and spend growth.
• Lead the development and execution of regional and local marketing initiatives.
• Coordinate closely with internal teams including Issuing, Marketing, Merchant Servicing, Legal, Pricing, and Payment Consulting.
• Ensure effective resolution of operational issues and delivery of seamless client experience.
• Prepare and deliver executive-level presentations and performance updates.

Key Qualifications

• Proven experience in client or account management within payments, financial services, retail, or luxury sectors.
• Luxury or premium retail background preferred.
• Strong stakeholder management and communication skills.
• Solid analytical skills with experience using data to drive insights.
• Excellent executive presentation capabilities.
• Proficiency in English; additional APAC languages a plus.

What Success Looks Like?

• Strong alignment between global HQ and APAC strategy and priorities
• Measurable growth in spend, engagement, and partnership value
• High client satisfaction across the portfolio
• Effective cross-functional collaboration with clear ownership and accountability
• Delivery of impactful, premium marketing initiatives that resonate with luxury retail brands and premium CMs

Qualifications

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.