Manager, Collections (Secured Collections) - Hang Seng Bank (HK)

Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Credit and Financial Crime Risk Control - Credit Control Services


We are currently seeking a high caliber professional to join our team as Manager, Collections (Secured Collections).

Principal responsibilities

• Lead a team of staff to manage all activities related to debt collection of mortgage, secured and SME loan products
• Direct and maintain a highly productive and motivated in-house collection team to achieve/out-perform the expected delinquent flow rate and recoveries
• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
• Plan and co-ordinate a wide range of projects, operation, system and manpower related issues to ensure smooth delivery of credit collection services
• Motivate team members and provide adequate training and job rotations
• Ensure adherence to legal and Group regulatory requirements, operating procedures and practices

Requirements

• University degree in Business or a related discipline OR other relevant qualifications/experience
• Minimum 6 years of managerial experience in debt collections or credit risk, in relation to retail banking products
• Good understanding of portfolio management technique including analytics
• Strong interpersonal /leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You'll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited