Manager, Group Digital Platforms UXUI

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

The Group Platforms team is responsible for identifying, designing, defining, and managing digital product platforms and technologies to fulfil business objectives.

The Group Platforms team operates across FWD Group to:

• Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and distribution partner digital solutions.
• Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes.

KEY ACCOUNTAIBILITIES

Detailed job responsibilities are to support the digital platform design phases to support the requirement of the platform development:

Design & Requirements:

• Engage and collect customer insights to explore the platform design requirements
• Provide user experience solutions and wireframes for platforms (across web and native applications)
• Engage and communicate with internal stakeholders to share and update design progress, be able to explain the rationale behind the design decisions made where requested.
• Collect and evaluate user research activities to inform their UX and UI decisions and assets for platform ideation
• Liaise effectively with product managers and developers to align suitable UX/UI application
• Ensure platforms are designed to achieve platform and customer success metrics in line with the business objectives.

Development

• Partner with Product Managers, software developers, CX team and business functional teams to support and guide the requirements refinement
• Support the design aspects of the platform roadmap and delivery timelines alongside target business goals.

Operations

• Support the maintenance and growth of platform(s) through structured feedback-loop design thinking cycles, ensuring effective prioritisation of design enhancements aligned with best-in-class practices consistent with company vision and business goals.