Manager II, Business Best Practice

Manager II, Business Best Practice

Investigation and resolution of suspected non-compliance incidents related to agency activities are central to this role. The position involves developing and delivering compliance training programmes, updating policies and procedures, and ensuring agencies are aware of regulatory changes to foster a strong compliance culture. The role supports the company’s efforts to address market conduct concerns and mitigate risks through ongoing review and control testing.

About the Company
Our client operates within the financial services sector, focusing on insurance and agency operations. The organisation values compliance, professional development, and effective risk management.

Role Overview
The Manager II, Business Best Practice, reports to senior management and oversees compliance and conduct risk initiatives across agency operations. Success is measured by effective training delivery, accurate reporting, and the maintenance of robust internal controls. The role involves conducting thematic reviews, managing ad hoc projects, and liaising with regional compliance teams to ensure adherence to regulatory requirements.

Key Skills & Experience

• Investigate and resolve suspected non-compliance cases and incidents promptly


• Develop and deliver compliance training programmes and awareness materials


• Develop and update compliance policies, manuals, and procedures


• Prepare compliance reports for management and regional offices


• Conduct thematic reviews, field reviews, and control testing of sales practices


• Identify potential conduct risks and establish internal controls


• Participate in ad hoc projects and tasks as assigned

Nice to Have

• Knowledge of insurance-related regulatory requirements


• Insurance-based qualifications such as FLMI, CFP


• Expertise in social media compliance and governance tools


• Ability to analyse data from a control perspective and produce management reports


• Fluency in spoken and written English and Mandarin

Key Responsibilities

• Investigate and resolve non-compliance incidents related to agency activities


• Develop and deliver compliance training and awareness programmes


• Update and review compliance policies, manuals, and procedures


• Keep agencies informed of updated regulatory requirements


• Prepare compliance reports and conduct thematic and control reviews


• Establish internal controls to prevent misconduct


• Handle ad hoc projects and tasks assigned from time to time

Requirements

• University degree with over 8 to 10 years of experience in training, financial planning, or insurance industry


• Familiarity with insurance regulatory requirements


• Insurance qualifications such as FLMI, CFP beneficial


• On-site working environment


• Available to start on 14/08/2026


• Employment type: Asia Permanent


• 2 weeks duration

If you have the relevant skills and experience, please apply with an updated CV.