Manager - Platform Services & Application System

Location: Sham Shui Po

Employment: Permanent

Job Responsibilities:

• Assist Infrastructure Manager to formulate the infrastructure strategy and develop roadmap on Digital infrastructure platform services


• Lead Platform Services team to design and implement the enterprise infrastructure and platform projects on both cloud and data center


• Lead the team in providing infrastructure and platform support for Oracle Fusion Cloud, including service readiness, operational stability, performance, resilience, security and continuous improvement; provide transition support for SAP migration and decommissioning activities where required.


• Manage the enterprise Platform Services including cloud computing resource, server, database, SAN storage, data protection, disaster recovery, etc.


• Manage FinOps in Platform Services & Application Systems areas, accountable for the OPEX spending related to supported systems.


• Uplift Platform Services and Application Systems team technical capability to handle new technology projects and BAU tasks.


• Drive automation within Platform Services and Application Systems team to improve accuracy and reduce manual efforts.


• Continuous improve Platform Services and Application Systems team processes by reviewing existing processes, identify improvement areas, plan and execute the improvement plan.   


• Develop and maintain end-to-end enterprise Platform Service monitoring and process automation


• Work as the 2nd level of support for IT Operations team to provide technical guidance and training


• Work close with Group Security team to governance cybersecurity control and standards including vulnerability management, software update management, etc.


• Collaborate with vendors and service providers for new technology and product evaluation, planning, service delivery and technical support activities


• Adopt best practices for project execution on overall project management, risk management, issue management, resource management, change management quality and budget control

Requirement

• A recognised university degree in Information Technology, Computer Science, Engineering or a related discipline.


• 10+ years of IT experience in enterprise infrastructure and operations, including at least 6 years leading a technical team.


• Strong hands-on knowledge of cloud native (IaaS, PaaS, SaaS) and on-premises platforms, including Windows and Linux servers, databases, server and SAN storage hardware, backup / data protection and disaster recovery solutions.


• Good knowledge of Oracle Fusion Cloud platform operations, including its supporting infrastructure, integrations, access control, security, monitoring, release management and vendor support model. SAP knowledge is an advantage.


• Proven track record of delivering medium-to-large infrastructure projects and running production-critical operations, including incident, problem, change and release management, patching and vulnerability remediation.


• Experience driving automation (e.g. Ansible, Terraform, Infrastructure as Code, RPA), process improvement and FinOps / cloud cost management, with measurable results.


• Knowledge of cybersecurity solutions (e.g. endpoint security, VPN, multi-factor authentication, data loss prevention) and experience working with security teams on controls, projects and audits.


• Strong vendor and stakeholder management, communication, influencing and leadership skills.


• Proactive and results-oriented, with a commitment to continuous learning. 


• Professional certifications in ITIL, Azure, Alibaba Cloud, OCI, Red Hat / Linux or PMP / PRINCE2 are an advantage.