Manager, Sales & Service Project

Responsibilities

:

Coordinate with relevant parties to identify business needs. Drive process changes and implementation of process re-engineering across Product, IT, Risk andpliance operations.

Work with business for project prioritization and negotiation with ITD for resources allocation

Lead the team to prepare project proposal, review function design specification, UAT,pile user manual and arrange user training.

Develop, implement and enhance new & existing Direct Channels projects such as Cardlink, CSP, CSS, TeamPOINT, BOSS, VRU, etc.

Allocate sufficient resources to perform UAT and ensure progress on schedule.

Monitor the UAT to ensure the system development as defined in the User Requirement & Functional Specification.

Monitor the production check verification to ensure the wellness of system implementation.

Handle Ad-hoc tasks assigned by supervising manager

Incumbent Requirements:

University graduate or above with minimum 8 years of banking experiences in project management; Tertiary education with substantial years of relevant working experiences.

Ability to work in a team, jointly driving project with other teammates

Familiar with Business and Retail Banking products & Call Centre systems / operations flow.

Strong in project management & negotiation skills.

Good people management, staff coaching & training skill

Strong Product, System & Operation sense.

Self-driven and work independently

Excellent presentation andmunication skill in both English and Chinese

Candidate with less experience will be considered as Assistant Manager, Sales & Services Project

Please note that only shortlisted candidates will be notified.

Job ID 3416