Manager, User & Payment Product (Digital Banking Department)

Responsibilities:

• Enhance the capabilities of digital platforms including mobile APP, personal net banking
• Develop customer-focused digital experience, formulate various product recommendations and coordinate product development
• Assist team lead to liaise with various teams such as business stakeholders, risk stewards , UIUX design, IT, marketing and operations to generate idea, define end-to-end customer journeys and shape outcome
• Ensure digital deliverables meet business stakeholders’ requirements and are fit for purpose to release to customers by supporting in-sprint, pre-release UAT and live test
• Keep abreast of market and regulatory changes and timely execute product enhancement and other risk based diligence
• Review the business performance after the launch of the project, support customer enquire about the product features and solve customers’ difficulties

Requirements:

• Degree holder or above, preferably in Information Management or related disciplines
• Minimum 5 years’ experience of digital product management, preferably with exposure in banking or financial sector
• Qualification in ECF is preferred
• Able to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Excellent communication, interpersonal and analytical skills
• Proficient in both English and Chinese; fluency in Putonghua is an advantage