Member Services Assistant (5 days work)

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World".

Do you want to grow with our amazing team and help us celebrate our 100 year anniversary in 2025? We are looking for individuals with lots of enthusiasm who are team orientated with excellent customer service skills. Apply Now and build your career with us!

Job Duties

• Daily operations of the Member Services Desk, email control, phone call handling and in person member, guest enquiry.
• Support Club Events registration.
• Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly.
• Effectively answer inquires related to membership, Club facilities, Club events, Club App, booking of facilities, including the Maritime Society Membership visitor slots, the Club’s F&B outlets, as well as Private Rooms over phone and emails with a high degree of accuracy and attention to detail.
• Assist the Member Services Executive and Member Services Manager on administration tasks, and ensure the quality of service is measured and queries are followed through to maintain high services standards quality of service.
• Ensure calls are answered within 4 rings.
• That emails are responded to promptly, preferably same business day but no later than in 24 hours.
• Daily tasks are performed as per department checklists.
• Incidents, escalations, lost & found items are reported, recorded and followed-up, with SOPs followed.
• Perform other duties/ad hoc projects as assigned by Member Services Manager.
• Candidates with more experience may be considered for Member Services Executive position.

Job Requirements

• College/University graduate in Hotel Management or equivalent.
• Minimum 2 years customer service experience in a hospitality industry or club.
• Excellent interpersonal skills with above average English, Chinese preferred.
• Available to work on shifts including weekends and public holidays.
• Work Location: Tai Tam (transportation allowance applies) & Central.
• 5-day work week, on roster.

Skills:

• Multitasking with excellent organizational and time management skills.
• Excellent English communication skills written and spoken.
• Excellent telephone manner.
• Service Heart.
• A flexible approach to problem solving and working with others.

Personality:

• Initiative and proactivity.
• Attention to details and well organised.
• Must have a positive attitude to handle a high level of multitasking.
• Outgoing and a helpful nature towards members, guests, staff team and third parties.
• A high degree of common sense for making daily on-the-job decisions.
• Enthusiasm and resilience.

Working location: Central / Tai Tam

We offer attractive remuneration and career development opportunity. Please send full resume by clicking Apply Now or by Whatsapp: 9093 7658. For more information please visit our website: 

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.