NOC Engineer

What you would be doing:

• Perform 7 x 24 round the clock front line duties and to attend customer service reports, perform fault isolation and diagnostic function. (shifting schedules)
• Investigate network bearers and customer circuit alarms
• Support first-line maintenance and fault diagnostic on network equipment fault and coordinate with engineering team to arrange faulty equipment replacement
• Run Bit Error Rate and RFC2544 test for network fault finding and verify the connectivity performance
• Service Assurance/Restoration for cable system network
• Identify and resolve customized network problem in coordinate with internal and external parties for smooth execution of jobs in order to ensure an integrated and uninterrupted service is maintained
• Record down all remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system
• Carry out Network Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager
• To carry out circuit acceptance test for network trunk and bearer and update associated inventory databases on installation, changes and recovery

Qualifications:

• High Diploma/ Degree holder or above in Electronic/Information Technology Engineering with related experience  OR
• Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with relevant experience in Datacom  OR
• 5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with relevant working experience.
• The level of seniority will depend on the years of experience. Fresh grads are welcome to apply
• Good knowledge in the operations of various Datacom equipment as well as Telecom services.
• Customer oriented, good initiative, self-motivated and able to work under pressure.
• Good English communication skills
• Fluent Putonghua is an advantage.