Officer

Job Description

Location: Wanchai, Hong Kong

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Investor Service Department (ISD) is the division within Computershare HK responsible for answering shareholders' / individual employee share plan holders' enquiries over the phone, and referring any enquiries and complaints to relevant departments to solve their problems.

An exciting new opportunity has recently opened under ISD department.

A role you will love

The Investor Service officer is responsible for the day-to-day delivery of high-quality customer service to shareholders' and investors, ensuring that the day-to-day resolution of queries are responded to accurately and with agreed timeframes.

The officer will work closely with different departments, such as processing team, claims teams and corporate operations teams to ensure all client activity is actioned and reviewed to provide the appropriate services to the callers and meet our service delivery levels.

In addition, the officer will also be required to escalate / forwards the enquiries and complaints to relevant departments in a timely manner. Some enquiries related to stock trading are time critical, any delay in report will cause monetary loss.

Some other key accountabilities will include:

• Manage large volumes of walk-in shareholders, addressing customer inquiries and complaints while adhering to the quality of standards.
• Document registration and counter services are the main job duties for the role.
• Take customer enquiries and provide accurate, satisfactory answers to their queries and concerns.
• Collaborate with other colleagues to improve customer service.
• Meet performance targets such as customer satisfaction rate.
• Escalate potential issues/complaints in timely manner.

What will you bring to the role?

To be successful in this role, you must have excellent representation and interpersonal skills with patience and willingness to listen to the concerns and questions raised by the callers; good time management and collaboration skills; a good understanding of financial knowledge in HK, as well as corporate secretarial knowledge for corporate holders and stock trading knowledge for employee share plan participants.

Some other key skills required for the role:

• University graduate with bachelor's degree (or above) in business related discipline.
• 1-2 years working experience on financial market, banking sectors, corporate secretarial or customer services.
• Great active listening skills.
• In-depth knowledge in securities industry.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Excellent communication skills, both written and verbal; fluency in English, Mandarin and Cantonese.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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About Us

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.