Officer, Customer Services (Contact Centre)

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

Responsible for answering customer enquiries, handling customers' instructions/ complaints.

Main Responsibilities:

• Deliver consistent quality services, handle customers' enquiries/ instructions efficiently and provide after-sales support.
• Handle and follow up customer's complaint.
• Handle customer's enquiry via different channels (e.g. phones, Internet, mail and fax).
• Acquire business opportunity and refer business to other sales units.

Qualifications and Attributes:

• Secondary education with minimum 1 year's relevant experience in customer services.
• Good communication and interpersonal skills.
• Good command of written and spoken English ,Chinese and Putonghua.
• Possess IIQE and / HKSI License(s) is / are preferable.

* General Banking and Credit Card teams are required to perform shift duty (5 Days work week) Mon to Fri: 9:00am to 10:00pm and Sat: 9:00am to 5:30pm.

Please note that only shortlisted candidates will be notified.