Officer, Customer Services (Contact Centre - Credit Card)

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Responsible for answering customer enquiries, handling customers' instructions/ complaints. Delivers consistent quality and one-stop services to customers.

Main Responsibilities:

• Deliver efficient and quality customer service by handling of customer enquiries/instructions, aftersales support to credit card products
• Achieve the service standard and objectives set by Management. Service standard and objectives will be varied according to different product type and campaign.
• Handle and follow up customer's complaint.
• Handle customer's enquiry via different channels e.g. over phones, Internet, mail in and fax in.
• Refer business to Telesales Team or other sales units.
• Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
• Perform routine clerical duties.

To meet the challenge, you should have the following qualifications and attributes:

• Secondary education with minimum 1 year's relevant services.
• Good communication and interpersonal skills.
• Good command of written and spoken English and Chinese.

* This position is required to perform shift duty (5 Days work week) Mon to Fri: 9:00am to 10:00pm and Sat: 9:00am to 5:30pm.

Please note that only shortlisted candidates will be notified.