Officer, Fulfillment & Operation Support

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

Provide full spectrum of operation support to both Telemarketing Team in Personal Loan and Card Loan of Dah Sing Bank.

Main Responsibilities:

• Deliver quality customer service, handle loan confirmation and disbursement accurately
• Conduct customer survey for sales service monitoring
• Perform operational duties
• Comply with internal guidelines, legal and regulatory requirements when delivering job duties
• Required to perform shift duty subject to business needs
• Assist the Assistant Manager to oversee the team performance

Incumbent Requirements:

• Secondary education
• 2 years' relevant experience preferably in unsecured loan business
• Good knowledge of loan products
• Good communication skills
• Good command of written and spoken English and Chinese

Candidate with less experience will be considered as (Senior) Assistant, Fulfillment & Operation Support.

Please note that only shortlisted candidates will be notified.