Officer / Senior Officer, Card Authorization and Fraud

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Monitor real time alerts from online fraud monitoring system
• Perform follow up action and contact customer for fraudulent transaction
• Support daily authorization service
• Take appropriate actions to the suspicious authorization request
• Perform and monitor fraud prevention activities
• Provide support for inbound calls after the Call Centre service hour

Requirements:

• Secondary education or above

• 2 years’ of relevant experience with authorization authority is preferred

• Knowledge in general banking products and operations is an advantage

• Able to work independently with good interpersonal and communication skills

• Good command of written & spoken English and Chinese (including Putonghua)

• Work on shift (7x24) is required