Officer / Senior Officer, Unsecured Lending Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• To complete credit card and unsecured loan application process, such as document verification, system data input and verification and loan disbursement.
• To conduct CDD reviews on credit cards and unsecured loan applicants.
• To detect suspicious application/document to prevent fraud.
• To work closely with internal stakeholder on daily operations.

• To provide clerical and cross team support, if necessary.
• To prepare various reports for daily usage, audit and managerial reporting.
• To assist immediate supervisor to provide guidance and training to new join staff.

• To understand the bank policies on data protection, risk & security control and regulatory compliance to comply requirements; and escalate problem / exception to supervisor or manager immediately.
• To support in ad-hoc project and assist to conduct user acceptance testing & live verification as well as live verification on various systems enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
• To timely escalate issue or incident to supervisor
• To assist in designing UAT test cases and performing UAT testing according to the pre-defined test cases.
• To provide initiative ideas to improve workflow.

Requirements

• Minimum 2-3 years of experience in the banking or financial services industry, preferably in unsecured lending operations
• Strong analytical and problem-solving skills with the ability to identify and resolve operational issues
• Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders
• Proficient in using relevant banking and financial software applications
• Ability to work under pressure and meet deadlines
• Commitment to providing high-quality customer service

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Location:
Two Harbour Square

Job:
Operations

Schedule:
Regular

Employee Status:
Full time