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Officer, Specialist, Contact Centre, Technology & Operations

icon building Company : Dbs Bank (Hong Kong) Limited
icon briefcase Job Type : Full Time
icon geo-alt Hong Kong

Job Description - Officer, Specialist, Contact Centre, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers' needs and provide appropriate solution
  • Provide advisory service / insight to cope with customer needs
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
  • Handle ad-hoc projects or customer issues analysis
Requirements
  • Degree or diploma holder
  • Experience in serving Trade/Cash/Corporate Banking customer preferable
  • Good telephone manner with attentive listening, good communication skills
  • Good communication skill : spoken and written English and Chinese
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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