Officer, Specialist, Contact Centre, Technology & Operations

Company : Dbs Bank (Hong Kong) Limited

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Officer, Specialist, Contact Centre, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
Understand customers' needs and provide appropriate solution
Provide advisory service / insight to cope with customer needs
Solicit customers' feedback and identify problem trends for improvement actions
Record, track and coordinate the resolution of all customer queries/feedbacks
Handle ad-hoc projects or customer issues analysis

Requirements

Degree or diploma holder
Experience in serving Trade/Cash/Corporate Banking customer preferable
Good telephone manner with attentive listening, good communication skills
Good communication skill : spoken and written English and Chinese
Proficient in Microsoft Office applications
Knowledge in Finacle system will be a plus

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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Officer, Specialist, Contact Centre, Technology & Operations

Job Description - Officer, Specialist, Contact Centre, Technology & Operations

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