Officer/Senior Officer for Customer Onboarding - Bank Account Onboarding, Consumer Banking Operation

Job Description - Officer/Senior Officer for Customer Onboarding - Bank Account Onboarding, Consumer Banking Operation

Job Objective

To collaborate with team members on account processing operations of bank account onboarding by providing high-quality services for Consumer Banking business on account opening, customer information update and account record maintenance, understanding and adhering to the regulatory requirements, especially for customer acceptance requirements, FATCA/CRS, bank policies, operational procedures, performance standard and service turnaround time as well as alignment with the bank's strategic goals.

Principal Responsibilities

To provide operational support on account opening, customer information update and account record maintenance according to the SLA agreed with BUs that satisfy customer needs
To follow the procedures specified in Department Operation Manual and requirements as specified by regulatory bodies to comply with the desired control standard
To ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problems to supervisor immediately
To understand the bank policies on data protection, risk & security control and regulatory compliance to comply with different requirements; and escalate problems / exception to supervisor or manager immediately
To coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor
To assist supervisor to prepare operational and MIS reports
To participate and familiarize with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster
To support ad-hoc projects and assist to conduct user acceptance testing as well as live verification on various system enhancements to have better customer experience, increase productivity and control effectiveness in daily operations
To handle internal / external customer inquiry or complaint tactfully and ensure responsive problem solving within benchmark
To provide cross-team support when necessary

Location:
Two Harbour Square

Job:
Operations

Schedule:
Regular

Employee Status:
Full time

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Officer/Senior Officer for Customer Onboarding - Bank Account Onboarding, Consumer Banking Operation

Job Description - Officer/Senior Officer for Customer Onboarding - Bank Account Onboarding, Consumer Banking Operation

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