Onsite Support Engineer (9 months)

Company : Cognizant

Job Type : Full Time

Hong Kong

Job Description - Onsite Support Engineer (9 months)

Responsibilities

Provide end-user technical support via phone, email, web chat, and ticketing systems

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues

Perform laptop repair, deployment, and troubleshooting activities

Document customer interactions accurately and in a timely manner

Communicate required repairs clearly and ensure user satisfaction

Follow standard operating procedures and knowledge management practices

Assist in triaging and escalating system or network outages

Support teleconferencing systems and AV presentation equipment

Adhere to assigned shift schedules, including weekends and holidays

Qualifications and Skills

Bachelor's or Associate degree in Computer Science, IT, or equivalent experience

Experience providing desktop and end-user technical support

Strong troubleshooting skills across complex IT systems

Experience with Windows 10, Office 365, Mac OS, and business applications

Knowledge of Remote Desktop support, Active Directory, and network troubleshooting

Ability to explain technical concepts clearly to non-technical users

Strong verbal communication and collaboration skills

Ability to work independently and within a team environment

ITIL Foundation certification

Microsoft MCSE or MCITP (Active Directory) certification

AS400 working knowledge is an advantage

Original job Onsite Support Engineer (9 months) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Support Engineer Jobs in Hong Kong

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Onsite Support Engineer (9 months)

Job Description - Onsite Support Engineer (9 months)

Similar Support Engineer Jobs in Hong Kong

Mobile Apps