Onsite Support Engineer (9 months)

Company : Cognizant

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Onsite Support Engineer (9 months)

Responsibilities

Provide end-user technical support via phone, email, web chat, and ticketing systems

Diagnose, troubleshoot, and resolve hardware, software, and network-related issues

Perform laptop repair, deployment, and troubleshooting activities

Document customer interactions accurately and in a timely manner

Communicate required repairs clearly and ensure user satisfaction

Follow standard operating procedures and knowledge management practices

Assist in triaging and escalating system or network outages

Support teleconferencing systems and AV presentation equipment

Adhere to assigned shift schedules, including weekends and holidays

Qualifications and Skills

Bachelor's or Associate degree in Computer Science, IT, or equivalent experience

Experience providing desktop and end-user technical support

Strong troubleshooting skills across complex IT systems

Experience with Windows 10, Office 365, Mac OS, and business applications

Knowledge of Remote Desktop support, Active Directory, and network troubleshooting

Ability to explain technical concepts clearly to non-technical users

Strong verbal communication and collaboration skills

Ability to work independently and within a team environment

ITIL Foundation certification

Microsoft MCSE or MCITP (Active Directory) certification

AS400 working knowledge is an advantage

Original job Onsite Support Engineer (9 months) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Onsite Support Engineer (9 months)

Job Description - Onsite Support Engineer (9 months)

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