Operation Officer / Senior Officer - Crypto

Responsibilities:
Client Onboarding and KYC Processes

• Oversee and manage the Know Your Customer (KYC) process for both new and existing clients, ensuring compliance with regulatory standards and internal policies.
• Conduct thorough reviews of customer profiles, KYC documents, and due diligence data during onboarding and periodic reviews.
• Analyze KYC information to identify potential risks associated with customers and recommend appropriate actions.
• Collaborate with compliance and risk management teams to ensure all KYC processes align with local and international regulations.
• Conduct gap analyses on current policies and procedures to address regulatory changes and audit findings.
• Prepare detailed reports on KYC activities and present findings to senior management.

Settlement and Payment Operations

• Approve Virtual Asset (VA) transfers, ensuring proper checks and compliance measures are completed before execution.
• Handle client instructions and inquiries related to Fiat and VA transactions.
• Liaise with the front office, brokers, and external parties to follow up on settlement-related issues.
• Ensure all transactions comply fully with internal and external rules and regulations.
• Process inward and outward remittances, including data entry, document filing, and record-keeping as required.
• Escalate issues to the Team Manager in a timely and proactive manner.
• Manage in daily Fiat and VA reconciliation

Fiat and Virtual Asset (VA) Processing

• Process Fiat and VA inbound/outbound transactions for clients and brokers.
• Perform daily settlement of Fiat and VA transactions to ensure accuracy and compliance.

Operational Efficiency and System Enhancements

• Assist in system modifications and participate in User Acceptance Testing (UAT) for new or updated systems.
• Provide input and support for process improvements to enhance operational efficiency.

Requirements:

• Bachelor's degree in Finance, Business Administration, Accounting, or related field.
• Fresh graduates are welcome to apply; a passion for excelling in the cryptocurrency space is highly desirable.
• 1-2 years of relevant experience in brokerage firms, banking, or cryptocurrency exchanges is preferred.
• Basic understanding of financial or cryptocurrency trading businesses.
• Good knowledge of cryptocurrency operations.
• Responsible for managing the full set of settlements for Fiat and Virtual Assets (VA), as well as performing related operational duties.
• Strong interpersonal, communication, and organizational skills, with a high sense of responsibility and a positive "can-do" attitude.
• Thrives in a fast-paced environment, self-motivated, and able to work under pressure.
• Fluent in written and spoken English, Cantonese, and Putonghua.
• A strong team player with a collaborative mindset.
• Strong computer skills, with proficiency in MS Word and Excel; coding knowledge is an advantage but not required.